Organizations that walk the extra mile to keep their clients happy and satisfied are always more successful than those who don’t.
“A Microsoft study states 54% of customers have higher expectations for customer service today as compared to 2016. That shows client satisfaction is considered an important metric for business growth – one that can’t be ignored.”
And MobiCommerce, a leading eCommerce software solutions provider, entirely agrees with that. In a bid to accelerate business expansion in the GCC region, MobiCommerce has appointed Danish Hussain, an eCommerce expert, to work from their Dubai office from next week.
Physical Representation in UAE: Next Plausible Step
MobiCommerce hopes to ensure more transparent and timely communication with its clients and convert prospects faster through the physical representative in the region. They already have a steady stream of clients from Middle Eastern countries such as:
- Saudi Arabia
Danish, who has visited Dubai several times in the past for representing MobiCommerce at various events and to hold meetings with clients and prospects is only too happy with the opportunity to work from Dubai.
He has been with the company as a Business Development Manager since 2015 and is also the face and voice at many webinars conducted by MobiCommerce. MobiCommerce is confident the strategic move will help them in gaining a competitive edge, given that a majority of their clients hail from UAE and surrounding countries.
Customer First Approach, Always
Face-to-face interaction with the clients indeed boosts satisfaction, retention, and loyalty levels. With the help of Danish, MobiCommerce hopes to arm itself with a faster system concerning clients and prospects for:
- Resolving issues around product features
- Convince passive buyers to make a purchase
- Reinforcing benefits of the MobiCommerce products
- Convert interested prospects quickly
Danish holds an MBA degree from the prestigious Symbiosis International University. He is an expert in demonstrating product pitches, negotiating tactfully, tapping new business opportunities, and using sales CRM systems.
Danish starts work from Dubai on June 25, 2019. So, if you are reading this and are interested in getting in touch with him when he is in Dubai, we have something for you. Please feel free to schedule your one-to-one meeting with our BD Manager Danish Hussain.