We offer 6 months of free support & app maintenance to all our customers from the date of purchase. Post which you can extend your support period by paying applicable cost, check our available support packages.
Kindly note that the AMC or support package subscription would be based with respect to the Product License purchased(Professional/Enterprise).
You have to pay extra 200 USD to reactivate your support contract, if your support contract has been expired more than a month ago.
We recommend you to use the Helpdesk for registering any support requests for timely response. Support requests logged in via website will be given priority over support requests raised over Call, Skype or email. Just submit a ticket using the Helpdesk to take the advantage of our Support Service. While submitting support requests, send us the required login details like FTP and platform admin login details to get the issues fixed. We don’t encourage the use screen-share or Skype screen-share to fix the issues.
Our Support Service covers MobiCommerce Mobile App License sold by official Resellers.
We provide support relevant to our products & for purchased mobile apps only and not for all the mobile apps created for your web store. Support is limited to MobiCommerce’s deliverables and its pre-designed functions & features, and does not include:
Monday to Friday between 10:00 to 19:00 (IST).
Our standard response time is 2 working days.
AMC purchased from our website or any other media are Non- Refundable.
Familiarize yourself with this AMC (Support and Maintenance) Policy. By placing an order for any of our products or services or by using any other part of the website or by sharing any personal information to us, we will consider that you have you read this policy thoroughly and thereby accept the terms and conditions of this policy. Kindly contact us, if you have any doubts regarding our Support and Maintenance policy.